What you will learn
Each lesson follows the same pattern: learn the idea, observe it in a realistic example, practise, reflect on your own experience and check your understanding.
Course curriculum
1. What good questions actually do
Explain how a question shapes a conversation, and tell an inviting question from an interrogating one. · about 20 minutes
Explain how a question shapes a conversation, and tell an inviting question from an interrogating one. · about 20 minutes
2. Listening before questioning
Use what the person has just said to shape your next question, and notice the feeling as well as the facts. · about 20 minutes
Use what the person has just said to shape your next question, and notice the feeling as well as the facts. · about 20 minutes
3. Types of questions
Choose between open, closed, probing, reflective and scaling questions for the situation in front of you. · about 25 minutes
Choose between open, closed, probing, reflective and scaling questions for the situation in front of you. · about 25 minutes
4. Questions that close people down
Spot leading, accusing and advice-in-disguise questions, and replace them with questions that invite explanation. · about 20 minutes
Spot leading, accusing and advice-in-disguise questions, and replace them with questions that invite explanation. · about 20 minutes
5. Emotion, silence and resistance
Respond to strong feeling, silence and reluctance with patience, tentative language and respect for readiness. · about 25 minutes
Respond to strong feeling, silence and reluctance with patience, tentative language and respect for readiness. · about 25 minutes
6. Different contexts and your role
Adapt your questions to your role, relationship and scope of practice, and know when to refer on. · about 20 minutes
Adapt your questions to your role, relationship and scope of practice, and know when to refer on. · about 20 minutes
7. Practice and reflection
Bring the techniques together in realistic practice and plan how you will use them in real conversations. · about 30 minutes
Bring the techniques together in realistic practice and plan how you will use them in real conversations. · about 30 minutes
Practice and mastery
Three guided Practice Room scenarios and a final assessment help you show that you can use what you have learned. When you meet every requirement you can print a completion record.
Scope of this course. This course builds everyday questioning skills for conversations with family, colleagues, clients and congregants. It is not therapy and does not replace professional registration, supervision or clinical training. If someone may be in danger, follow your local emergency and referral procedures.